Implementation Advisor
Job Purpose:
This position is responsible for the overall coordination, execution, and implementation for new merchant acquiring clients. Do you have a passion to be on the frontline welcoming new national accounts to Fiserv? Do you have the desire to learn and support new acquiring products? Then you will have a passion for this position! What does a Fiserv Implementation Advisor do? Within Global Business Solutions in our National Client Implementations, you will have the chance to work with top national/enterprise clients coming to Fiserv for merchant acquiring. You will plan and schedule implementation tasks; track and communicate deliverables to ensure successful implementation projects. This role will give you the opportunity to establish positive and productive working relationships both internal and external. You will host / attend client calls, and support and facilitate training to new and existing clients for reporting and products. Client facing experience and partnering with multiple resources is deeply valuable. You can look forward to:
Providing a complete view of the overall project to all stakeholders. Defining the overall scope by building and maintaining a consolidated timeline. Identifying and communicating dependencies and impacts to ensure ongoing control. Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle. Facilitating alignment and approach for all related Fiserv business areas to meet One Fiserv objectives. You're the kind of person who:
Enjoy learning new things. Work in a collaborative environment. Is knowledgeable about how the organization works. Knows how to get things done by following processes and using resources. Ensure deliverables meet the client's expectations and are on schedule. Communicates effectively, is responsive and accountable. Has one Fiserv mindset Can lead projects confidently and professionally working with all parties involved in the overall implementation. Basic Qualifications for Consideration:
o High School Diploma required. AA/Bachelor's degree preferred. o 2 years merchant acquiring experience or relevant payment processing experience. o Excellent verbal and written communication skills. o Experience in working directly with clients, and internal/external resources. o Utilization of Microsoft Office tools, including MS Project and PowerPoint o Ability to work independently with minimal management/mentorship. Preferred Skills and
Experience:
o Proven success in current role and client satisfaction mindset. o Proven problem-solving skills from problem assessment to solution. o Understanding of merchant acquiring products, offerings, and knowledge of basic authorization transaction flow. o Ability to interpret and communicate Fiserv products and services to clients, sales, and vendors o Ability to gather client requirements and if needed identify alternatives / make contingency plans. o Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities. o Proven ability to thrive in a fast paced, dynamic environment. o Ability to handle multiple projects and assignments. o Ability to multi-task and strong attention to details o Fiserv system experience / knowledge Travel required:
o Less than 2% o Occasional afterhours support and on call for project implementations. In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. This role is not eligible to be performed in Colorado
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Project Management, Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for the overall coordination, execution, and implementation for new merchant acquiring clients. Do you have a passion to be on the frontline welcoming new national accounts to Fiserv? Do you have the desire to learn and support new acquiring products? Then you will have a passion for this position! What does a Fiserv Implementation Advisor do? Within Global Business Solutions in our National Client Implementations, you will have the chance to work with top national/enterprise clients coming to Fiserv for merchant acquiring. You will plan and schedule implementation tasks; track and communicate deliverables to ensure successful implementation projects. This role will give you the opportunity to establish positive and productive working relationships both internal and external. You will host / attend client calls, and support and facilitate training to new and existing clients for reporting and products. Client facing experience and partnering with multiple resources is deeply valuable. You can look forward to:
Providing a complete view of the overall project to all stakeholders. Defining the overall scope by building and maintaining a consolidated timeline. Identifying and communicating dependencies and impacts to ensure ongoing control. Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle. Facilitating alignment and approach for all related Fiserv business areas to meet One Fiserv objectives. You're the kind of person who:
Enjoy learning new things. Work in a collaborative environment. Is knowledgeable about how the organization works. Knows how to get things done by following processes and using resources. Ensure deliverables meet the client's expectations and are on schedule. Communicates effectively, is responsive and accountable. Has one Fiserv mindset Can lead projects confidently and professionally working with all parties involved in the overall implementation. Basic Qualifications for Consideration:
o High School Diploma required. AA/Bachelor's degree preferred. o 2 years merchant acquiring experience or relevant payment processing experience. o Excellent verbal and written communication skills. o Experience in working directly with clients, and internal/external resources. o Utilization of Microsoft Office tools, including MS Project and PowerPoint o Ability to work independently with minimal management/mentorship. Preferred Skills and
Experience:
o Proven success in current role and client satisfaction mindset. o Proven problem-solving skills from problem assessment to solution. o Understanding of merchant acquiring products, offerings, and knowledge of basic authorization transaction flow. o Ability to interpret and communicate Fiserv products and services to clients, sales, and vendors o Ability to gather client requirements and if needed identify alternatives / make contingency plans. o Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities. o Proven ability to thrive in a fast paced, dynamic environment. o Ability to handle multiple projects and assignments. o Ability to multi-task and strong attention to details o Fiserv system experience / knowledge Travel required:
o Less than 2% o Occasional afterhours support and on call for project implementations. In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. This role is not eligible to be performed in Colorado
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Project Management, Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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