IT SERVICE TECH I
OUR COMMITMENT TO SERVICE:
We don't have customers, we have Guests.
Each visitor is our Guest, just as you have a Guest in your home.
You take a certain level of pride when you have an invited Guest in your home.
You should take the same pride with every Guest who visits one of our properties.
Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Under the direction of the Manager, I.
T.
ServiceDesk IT, incumbent is responsible for the diagnosis, installation, repair and preventive maintenance of PCs hardware and software related issues.
Provide exemplary guest service to internal and external guests.
Responds to phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software.
Determines the true nature and scope of an issue utilizing established troubleshooting procedures.
Provide support and training to users within established guidelines.
Collaborates with IT team members to insure efficient operation of Seminole Gaming technology.
Follows established Work Flow processes for Service Desk, task assignments and escalations.
Completes assignments within established SLAs and project deadlines.
Communicates system issues and incidents to impacted parties as instructed by task leads/department head.
Performs and documents duties according to established operational policies and procedures (SOP).
Adheres to defined SOPs, departmental, property and organizational policies.
Must be available to work different shifts including nights, weekends and holidays.
Other duties as assigned.
1-3
years in a Service Desk role
Associate's degree in Information Technology or equivalent.
Technical Certification preferred.
Technical knowledge and experience supporting hardware and business applications in a business setting.
Working knowledge of current network protocols, operating systems and standards.
Professional written and verbal communications skills.
Friendly and service-oriented.
Able to work any shift.
Able to work in isolation for a full shift.
Current Drivers License and reliable transportation.
Must have strong analytical and problem-solving abilities.
Developed written and verbal communication skills along with strong time management and interpersonal skills required.
Must possess a positive demeanor and work well in a team environment.
Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
Neat appearance and professional conduct are required.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
While performing the duties of this job, the employee is regularly required to sit, walk and stand; use hands to handle or feel; reach with hands and arms; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be able to work in confined spaces.
Must be able to work around electrical equipment safely.
Must be able to lift and carry 30 lbs.
frequently during a shift.
WORK ENVIRONMENT:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy.
May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans.
First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gamings employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended.
These background checks may include, but are not limited to:
Credit Check
Criminal Background Check
Drug Screen
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.
g.
emergencies, changes in personnel, workload, rush jobs or technical developments).
Shift:
Varies Requisition ID:
2023-50509 External Company URL:
http:
//stofcasinos.
com/ Street:
5550 NW 40th Street Recommended Skills Analytical Communication Confined Spaces Electrical Installation Work Friendliness Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
We don't have customers, we have Guests.
Each visitor is our Guest, just as you have a Guest in your home.
You take a certain level of pride when you have an invited Guest in your home.
You should take the same pride with every Guest who visits one of our properties.
Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Under the direction of the Manager, I.
T.
ServiceDesk IT, incumbent is responsible for the diagnosis, installation, repair and preventive maintenance of PCs hardware and software related issues.
Provide exemplary guest service to internal and external guests.
Responds to phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software.
Determines the true nature and scope of an issue utilizing established troubleshooting procedures.
Provide support and training to users within established guidelines.
Collaborates with IT team members to insure efficient operation of Seminole Gaming technology.
Follows established Work Flow processes for Service Desk, task assignments and escalations.
Completes assignments within established SLAs and project deadlines.
Communicates system issues and incidents to impacted parties as instructed by task leads/department head.
Performs and documents duties according to established operational policies and procedures (SOP).
Adheres to defined SOPs, departmental, property and organizational policies.
Must be available to work different shifts including nights, weekends and holidays.
Other duties as assigned.
1-3
years in a Service Desk role
Associate's degree in Information Technology or equivalent.
Technical Certification preferred.
Technical knowledge and experience supporting hardware and business applications in a business setting.
Working knowledge of current network protocols, operating systems and standards.
Professional written and verbal communications skills.
Friendly and service-oriented.
Able to work any shift.
Able to work in isolation for a full shift.
Current Drivers License and reliable transportation.
Must have strong analytical and problem-solving abilities.
Developed written and verbal communication skills along with strong time management and interpersonal skills required.
Must possess a positive demeanor and work well in a team environment.
Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
Neat appearance and professional conduct are required.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
While performing the duties of this job, the employee is regularly required to sit, walk and stand; use hands to handle or feel; reach with hands and arms; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be able to work in confined spaces.
Must be able to work around electrical equipment safely.
Must be able to lift and carry 30 lbs.
frequently during a shift.
WORK ENVIRONMENT:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy.
May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans.
First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gamings employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended.
These background checks may include, but are not limited to:
Credit Check
Criminal Background Check
Drug Screen
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.
g.
emergencies, changes in personnel, workload, rush jobs or technical developments).
Shift:
Varies Requisition ID:
2023-50509 External Company URL:
http:
//stofcasinos.
com/ Street:
5550 NW 40th Street Recommended Skills Analytical Communication Confined Spaces Electrical Installation Work Friendliness Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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