Customer Education/Service Administrator
3.
7 Pompano Beach, FL Pompano Beach, FL Full-time Full-time $50,000 - $65,000 a year $50,000 - $65,000 a year 13 days ago 13 days ago 13 days ago Do you want to be part of an A-player team with the mission to help maintain beautiful landscapes while conserving our planet's most precious resource:
Water? Do you want the opportunity to grow your skills and advance? Do you want to be challenged and rewarded for exceptional performance? Our Customer Education/Service Administrator will ensure customer/prospect enquiries are responded to timely with clear cohesive communication regarding current and future project opportunities.
Create and distribute materials to educate others on our unique deliverables and utilization of best practices to improve project results.
Support monthly website management needs and customer contact/database management.
Additional tasks and responsibilities as departmental needs require.
You are the superstar we are looking for if you are:
Highly self-confident- in communicating with customers especially in difficult situations.
Ambitious/Self-motivated- taking initiative to do things without being asked.
Flexible-able to prioritize across multiple tasks and open to change.
Poised- under pressure or stress- don't give up when things are hard.
Proactive- long-term thinking and problem solving.
Organized- able to evaluate several areas of the business simultaneously and give attention to the most critical.
Accountable/Disciplined- seeing things through to completion.
Not making excuses.
Consistent/Dependable/Loyal- always show up on time and put in best effort.
Curious- desire to learn new things/skills outside your comfort zone.
Team player-help others succeed, fill in where needed.
Trustworthy- have integrity to make decisions in the best interest of the customer/company.
Empathetic/Optimistic/Sincere- to understand customer needs and meet expectations.
What you will do:
Support Outside Sales by identifying opportunities for a sales meeting and provide follow up materials/proposals after meetings.
Contribute to new business growth strategies by identifying target market groups, develop marketing materials, and coordinate communication and follow up on campaigns.
Engage with customers and describe the positive impacts of our field technician recommended product and service solutions in an easy-to-understand way that will compel them to act.
Ensure customer inquiries are responded to within 1 business day or acknowledged that a solution is being worked on and estimated timeframe provided.
Create and follow up on preventative maintenance contracts according to automated prompts.
Ensure our database is updated with customer information and notes regarding follow up progress on proposals so we all communicate a clear, consistent message to the customer.
Ensure repair/upgrade/replacement proposals have correct work scope, parts, pricing, and recommendations are communicated clearly to customers with sense of urgency and personal/timely follow up.
Close and invoice work orders timely with extreme attention to detail ensuring the summary is in line with the long-term solution for the station, the message is clear, urgency created, and supported with photos/flowguard.
Warning! High-Achievers Only!! What makes us Great:
The key to our 40
year success is our integrity in addressing the long-term needs of our customers and our exceptional drive to provide cutting edge products and superior first-class service Sun Sentinel Top Workplace in 2018 Excellent Medical, Dental, Vision, and 401K benefits provided.
Great work-life balance! We offer profit sharing.
The company's success is your success! We are proud to support our employees' ideas in a collaborative environment.
No bureaucracy.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday, time as needed to complete projects.
Supplemental pay types:
Bonus pay
Experience:
Customer service/sales:
>4 years (Preferred) Work Location:
In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
4 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Pompano Beach, FL Pompano Beach, FL Full-time Full-time $50,000 - $65,000 a year $50,000 - $65,000 a year 13 days ago 13 days ago 13 days ago Do you want to be part of an A-player team with the mission to help maintain beautiful landscapes while conserving our planet's most precious resource:
Water? Do you want the opportunity to grow your skills and advance? Do you want to be challenged and rewarded for exceptional performance? Our Customer Education/Service Administrator will ensure customer/prospect enquiries are responded to timely with clear cohesive communication regarding current and future project opportunities.
Create and distribute materials to educate others on our unique deliverables and utilization of best practices to improve project results.
Support monthly website management needs and customer contact/database management.
Additional tasks and responsibilities as departmental needs require.
You are the superstar we are looking for if you are:
Highly self-confident- in communicating with customers especially in difficult situations.
Ambitious/Self-motivated- taking initiative to do things without being asked.
Flexible-able to prioritize across multiple tasks and open to change.
Poised- under pressure or stress- don't give up when things are hard.
Proactive- long-term thinking and problem solving.
Organized- able to evaluate several areas of the business simultaneously and give attention to the most critical.
Accountable/Disciplined- seeing things through to completion.
Not making excuses.
Consistent/Dependable/Loyal- always show up on time and put in best effort.
Curious- desire to learn new things/skills outside your comfort zone.
Team player-help others succeed, fill in where needed.
Trustworthy- have integrity to make decisions in the best interest of the customer/company.
Empathetic/Optimistic/Sincere- to understand customer needs and meet expectations.
What you will do:
Support Outside Sales by identifying opportunities for a sales meeting and provide follow up materials/proposals after meetings.
Contribute to new business growth strategies by identifying target market groups, develop marketing materials, and coordinate communication and follow up on campaigns.
Engage with customers and describe the positive impacts of our field technician recommended product and service solutions in an easy-to-understand way that will compel them to act.
Ensure customer inquiries are responded to within 1 business day or acknowledged that a solution is being worked on and estimated timeframe provided.
Create and follow up on preventative maintenance contracts according to automated prompts.
Ensure our database is updated with customer information and notes regarding follow up progress on proposals so we all communicate a clear, consistent message to the customer.
Ensure repair/upgrade/replacement proposals have correct work scope, parts, pricing, and recommendations are communicated clearly to customers with sense of urgency and personal/timely follow up.
Close and invoice work orders timely with extreme attention to detail ensuring the summary is in line with the long-term solution for the station, the message is clear, urgency created, and supported with photos/flowguard.
Warning! High-Achievers Only!! What makes us Great:
The key to our 40
year success is our integrity in addressing the long-term needs of our customers and our exceptional drive to provide cutting edge products and superior first-class service Sun Sentinel Top Workplace in 2018 Excellent Medical, Dental, Vision, and 401K benefits provided.
Great work-life balance! We offer profit sharing.
The company's success is your success! We are proud to support our employees' ideas in a collaborative environment.
No bureaucracy.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday, time as needed to complete projects.
Supplemental pay types:
Bonus pay
Experience:
Customer service/sales:
>4 years (Preferred) Work Location:
In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
4 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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