Teleperformance USA
Category :
Customer Service/SupportAbout Teleperformance:
Teleperformance is a global, digital business services company.
We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working at TP:
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do.
You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.
You will have the chance to interact with people from all walks of life, and no two days will be the same.
As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
This position is based on-site at our North Lauderdale, Florida location.
Your ResponsibilitiesCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredWhat We're Looking forHigh School Diploma or equivalentIT/Network certifications/degrees preferred18 years of age or olderProven call center experienceTyping 25 WPMProficient in PC operation and navigationAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skills Being One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out.
When you work with us, you are valued and inspired to learn, to teach, and to grow.
We want you to come to work motivated to and proud to be on our team.
That's why we continually invest in creating outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer About the Company:
Teleperformance USAWe are the worldwide leader in outsourced omnichannel customer experience management.
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Company Size:
1,000 to 1,499 employeesFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service/SupportAbout Teleperformance:
Teleperformance is a global, digital business services company.
We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working at TP:
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do.
You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.
You will have the chance to interact with people from all walks of life, and no two days will be the same.
As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
This position is based on-site at our North Lauderdale, Florida location.
Your ResponsibilitiesCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredWhat We're Looking forHigh School Diploma or equivalentIT/Network certifications/degrees preferred18 years of age or olderProven call center experienceTyping 25 WPMProficient in PC operation and navigationAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skills Being One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out.
When you work with us, you are valued and inspired to learn, to teach, and to grow.
We want you to come to work motivated to and proud to be on our team.
That's why we continually invest in creating outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer About the Company:
Teleperformance USAWe are the worldwide leader in outsourced omnichannel customer experience management.
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Company Size:
1,000 to 1,499 employeesFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
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