Support Technician Assistant

Company Name:
OneHope, Inc
Position Type:
Support Technician Assistant
Reports To: Tier II Support Technician
Full Time Part Time Temporary Exempt Non-Exempt
Job Summary
This position reports directly to the Tier II Support Technician in providing customer service to all inside staff. This includes helping staff create work tickets, determining and documenting their technical issues and providing assistance with helping identify, research and resolve technical problems presented in Level I, II and III HelpDesk tickets. Documents, tracks and monitors the problem to ensure a timely resolution. Candidate must be able to produce monthly expense reports using Concur System for the IT Department.
Essential Duties and Responsibilities
Include but not limited to:
Must have very strong customer service skills to service staff.
Troubleshoot and resolve HelpDesk tickets related to technical difficulties with hardware, software, and the network
Monthly Expense reporting for the IT Department
Provide administrative assistance in

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