Manager Client Service
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data is a leading provider of payment solutions for financial institutions and merchants worldwide. With more than eight billion transactions annually and more than 70 million card accounts on file outside the U.S., First Data powers the payments value chain across the globe. We are proud of our extensive customer relationships supporting clients around the world in 118 countries, and we have offices in 36 countries across six continents.
Position Description Overview
Support international agent banks (IABs) issuing and acquiring businesses in the Caribbean and Central America region. Proficient knowledge in FDMS platforms solution:
Omaha, Nashville, South, and Vision Mainframes. Establish an excellent relationship with the clients, identify growth business opportunities, attend clients' issues, etc.
Job Responsibilities
Manage a team who perform day to day servicing for Clients or deliver proactive service solutions to Clients in support of First Data's Customer First initiatives. Ensure there is collaboration within Client Services and other functional areas within First Data to provide a best in class customer experience. Provide resources and direction to effectively service customers, Client training, reporting, presentations, and communication. Monitor and effectively managing to established KPI's. Implement solutions for identified service trends. Establish a cross-product support culture to create a more efficient environment and enhance the Client experience. Solicit feedback from clients on the overall satisfaction of First Data's operational servicing. Work with the Operations Team on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures. Ensure departmental compliance with system auditing, client profile updates, and other administrative duties. Responsible for hiring, managing, and developing employee(s). Creates and maintains a motivational work environment.
Scope of Job
Manages a team of individual contributors.
Autonomy
Strong interpersonal, written and verbal communication, presentation, and organizational skills. Previous position(s) in customer facing roles. Ability to make independent decisions and exercise sound judgment. Previous experience with workflow management and performance tracking systems. Demonstrated ability to manage complex issues. Previous process improvement, training and SOP experience.
Job Requirements
4 year college degree and 5 years in the payment processing industry. Previous role(s) in Account Management and Operations a plus. In-depth knowledge of First Data's systems platforms. Previous management experience required. Knowledge of the complete suite of First Data products and services a plus.
Competencies
Consulting
Measurement of Effectiveness
Quality Management
Customer Support Function
Cust Sppt Trends Directions
Cust Sppt Polics,Stnd & Procs
Cust Sppt Svc Agreements
Customer Support Operations
Solutions Development
First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
First Data is a leading provider of payment solutions for financial institutions and merchants worldwide. With more than eight billion transactions annually and more than 70 million card accounts on file outside the U.S., First Data powers the payments value chain across the globe. We are proud of our extensive customer relationships supporting clients around the world in 118 countries, and we have offices in 36 countries across six continents.
Position Description Overview
Support international agent banks (IABs) issuing and acquiring businesses in the Caribbean and Central America region. Proficient knowledge in FDMS platforms solution:
Omaha, Nashville, South, and Vision Mainframes. Establish an excellent relationship with the clients, identify growth business opportunities, attend clients' issues, etc.
Job Responsibilities
Manage a team who perform day to day servicing for Clients or deliver proactive service solutions to Clients in support of First Data's Customer First initiatives. Ensure there is collaboration within Client Services and other functional areas within First Data to provide a best in class customer experience. Provide resources and direction to effectively service customers, Client training, reporting, presentations, and communication. Monitor and effectively managing to established KPI's. Implement solutions for identified service trends. Establish a cross-product support culture to create a more efficient environment and enhance the Client experience. Solicit feedback from clients on the overall satisfaction of First Data's operational servicing. Work with the Operations Team on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures. Ensure departmental compliance with system auditing, client profile updates, and other administrative duties. Responsible for hiring, managing, and developing employee(s). Creates and maintains a motivational work environment.
Scope of Job
Manages a team of individual contributors.
Autonomy
Strong interpersonal, written and verbal communication, presentation, and organizational skills. Previous position(s) in customer facing roles. Ability to make independent decisions and exercise sound judgment. Previous experience with workflow management and performance tracking systems. Demonstrated ability to manage complex issues. Previous process improvement, training and SOP experience.
Job Requirements
4 year college degree and 5 years in the payment processing industry. Previous role(s) in Account Management and Operations a plus. In-depth knowledge of First Data's systems platforms. Previous management experience required. Knowledge of the complete suite of First Data products and services a plus.
Competencies
Consulting
Measurement of Effectiveness
Quality Management
Customer Support Function
Cust Sppt Trends Directions
Cust Sppt Polics,Stnd & Procs
Cust Sppt Svc Agreements
Customer Support Operations
Solutions Development
First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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